References
Successful service recovery consists of apologies, general acknowledgment, explanation, and some form of compensation (Bitner et al. ). Research has evaluated that external service recovery techniques can be defined as a blend of a) response, b) information, c) action, and d) compensation (Bowen & Johnston ). 3 This paper could be helpful for business managers to understand the state of mind after a service failure and to capitalize the situation to retain business. Service recovery has attracted serious research attention in the recent past. Purpose of this paper is to review service recovery research, classify research articles according to their approaches and methodologies, and Service recovery has attracted serious research attention in the recent past. Purpose of this paper is to review service recovery research, classify Estimated Reading Time: 6 mins
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Successful service recovery consists of apologies, general acknowledgment, explanation, and some form of compensation (Bitner et al. ). Research has evaluated that external service recovery techniques can be defined as a blend of a) response, b) information, c) action, and d) compensation (Bowen & Johnston ). 3 This paper could be helpful for business managers to understand the state of mind after a service failure and to capitalize the situation to retain business. Service recovery has attracted serious research attention in the recent past. Purpose of this paper is to review service recovery research, classify research articles according to their approaches and methodologies, and Service recovery has attracted serious research attention in the recent past. Purpose of this paper is to review service recovery research, classify Estimated Reading Time: 6 mins
Successful service recovery consists of apologies, general acknowledgment, explanation, and some form of compensation (Bitner et al. ). Research has evaluated that external service recovery techniques can be defined as a blend of a) response, b) information, c) action, and d) compensation (Bowen & Johnston ). 3 This paper could be helpful for business managers to understand the state of mind after a service failure and to capitalize the situation to retain business. Service recovery has attracted serious research attention in the recent past. Purpose of this paper is to review service recovery research, classify research articles according to their approaches and methodologies, and Service recovery has attracted serious research attention in the recent past. Purpose of this paper is to review service recovery research, classify Estimated Reading Time: 6 mins
Successful service recovery consists of apologies, general acknowledgment, explanation, and some form of compensation (Bitner et al. ). Research has evaluated that external service recovery techniques can be defined as a blend of a) response, b) information, c) action, and d) compensation (Bowen & Johnston ). 3 This paper could be helpful for business managers to understand the state of mind after a service failure and to capitalize the situation to retain business. Service recovery has attracted serious research attention in the recent past. Purpose of this paper is to review service recovery research, classify research articles according to their approaches and methodologies, and Service recovery has attracted serious research attention in the recent past. Purpose of this paper is to review service recovery research, classify Estimated Reading Time: 6 mins
Successful service recovery consists of apologies, general acknowledgment, explanation, and some form of compensation (Bitner et al. ). Research has evaluated that external service recovery techniques can be defined as a blend of a) response, b) information, c) action, and d) compensation (Bowen & Johnston ). 3 This paper could be helpful for business managers to understand the state of mind after a service failure and to capitalize the situation to retain business. Service recovery has attracted serious research attention in the recent past. Purpose of this paper is to review service recovery research, classify research articles according to their approaches and methodologies, and Service recovery has attracted serious research attention in the recent past. Purpose of this paper is to review service recovery research, classify Estimated Reading Time: 6 mins
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